For emergencies after hours and on holidays call (+257) 22-20-7318, or (+257) 79-938-841 if no answer.
What is an Emergency?
A genuine emergency involves special circumstances that require someone to travel to the United States without forewarning, such as cases resulting from the sudden death or serious injury of a family member in the U.S., or other family emergencies. Missed plane connections and other inconveniences that may result in extra expense to the traveler are not emergencies.
Except for urgent life and death situations, lost, stolen, or expired U.S. passports will not be replaced after hours. Most U.S. citizens will be advised to appear at the Embassy on the next working day to apply for a passport.
Other genuine emergencies requiring the immediate assistance of the Embassy Duty Officer include the arrest, serious illness or injury, or death of an U.S. citizen. Callers who do not have a genuine emergency will be asked to contact the Consular Section on the next working day. There is a fee for after-hours consular services.
Consular Section Public Hours & Contact Information
+257 22 20 7000 (ext. 7225)
Mondays – Thursdays 7:30 – 17:15
Fridays 7:30 – 12:30
Except on American and Burundian holidays.
U.S. Citizen Emergency Contact Number – During working hours +257 22 20 7066
The Consular Section is located on Avenue des Etats-Unis in the Kigobe neighborhood of Bujumbura, Burundi. Individuals with appointments at the Consular Section should seek entry on Avenue du Cinquantenaire.